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In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
Agenda
Part 3:
•Routing and work distribution using Omnichannel solution
•Configure message channels
•Create smart assist solutions
•Analytics and Insights
•Work with Connected Customer Service
•Registering and managing devices
•Create custom apps and Integrate a Power Virtual Agents bot with Omnichannel
•Configure message channels
•Create smart assist solutions
•Analytics and Insights
•Work with Connected Customer Service
•Registering and managing devices
•Create custom apps and Integrate a Power Virtual Agents bot with Omnichannel
Etiquetas
Audiencia
Ventas
Área de interés
Dynamics 365 Customer Service
Formato
On-Demand
Idioma
Inglés
Área de soluciones
Business Applications
Certificaciones
MB-230
Confirmar Compañia
Datos de la compañía proporcionados por Clearbit (www.clearbit.com)
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Destacado en
Santa CLOUD | Dynamics Certifications
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